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We provide helpful proactive support for both our LTC Network and our ePrescribing product, PrescribersOrders.

Exceptional In-house Support


PrescribersConnection® provides our partners with exceptional in-house support using proprietary software via phone, web, or email.

Unlike a typical call center, our support team not only handles immediate partner needs but also proactively monitors the PrescribersConnection LTC Network to ensure continuous message processing.


Services and Products

  • ePrescribing LTC transactions (NewRx, Resupply, RxFill, Census, CancelRx, CancelRxResponse, Verify, Status, Error, GetMessage)
  • Real-time monitoring of PrescribersConnection LTC Network
  • PrescribersConnection API
  • Directory Services (Downloads & Uploads)
  • PrescribersOrders by PrescribersConnection
  • PrescribersConnection Partner Configuration Tool (PCT)

Contact Information

Contact Us
For urgent issues or immediate needs:
Phone: 855-793-9773 Opt. 4  Phone Number
Fax:      877-450-4447
For non-urgent issues, comments and/or suggestions:


Hours of Operation

Monday – Friday      7am – 7pm CT

Exceptions include traditional holidays such as New Year’s Day, Christmas Day, Thanksgiving Day, etc. when the support center is closed.

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